Custom Dipping Belt - Hand Made in UK

£49.99

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FREQUENTLY ASKED QUESTIONS

You can read all the information below, but if you'd like some quick answers please read the following FAQs:

Do you ship to .............?
We ship worldwide. You can scroll to the very bottom of the page and click our 'Shipping' page to view detailed info of the different options, free shipping thresholds etc., but yes we ship to EVERY country on Earth. 

The prices shown are in pounds sterling (i.e. GBP, £). We are unable to show other currencies due to conflicts with the belt builder. You don't need to worry about converting your currency to GBP as this will be done automatically by your bank when you purchase. The amount you'll pay in your native currency will be determined by your bank's exchange rates (you can check your bank's website for an up to date currency conversion); for a rough estimate you can use the currency converter below.

What is included in the price?

The basic price is for a dip belt with a choice of leather and suede colours. You can pay for extras such as having a printed design on both the inside and / or outside When designing you can choose from:

  • Your own print (upload) *** coming soon ***
  • Existing print design
  • Your own embroidered design
  • Existing embroidery design

I don't have a design can I still order?
You will need to have a design to order. If you are ordering your own printed design it needs to be at least 50cm x 11.5cm to fill the entire printed section. In pixels this will need to be 5,000 x 1,150px for optimal printing, but the minimum upload size is 2,000 x 460. If your image is below this size you will get an error message.

If you are ordering an embroidered design you will need to select the relevant option (i.e. plain text, single image or image with text). Don't worry if you can't get it to look exactly perfect as we will re-draw the mockup for you to approve before we make the belt.

What sort of design can I do?

Your design is going to be either embroidered onto leather or printed on faux leather so it is worth bearing this in mind. Below are a few important things to note for embroidering on leather:

  • Shades of colours will be simplified to solid colours (each colour needs to be assigned a thread).
  • Photos can be done but they're often not great
  • Text smaller than 0.7cm (1/4") looks like blobs
  • uploaded imagery will need to be square on (i.e. a circle at an angle will look like an oval - it will therefore be embroidered as an oval)
  • any imagery with bits cut off on the sides (i.e. the top of someone's head, the side of someone's arm) will come out like this in the design
  • we don't 'draw' designs from scratch; we can put coloured borders around text and arrange uploaded imagery on a design, but not draw an image from scratch like an artist

If you want a photo or something really detailed / complex, a print might be better suited.

Can you send me a mock-up of my design idea?
Without purchasing we don't do any design work. You can use the belt builder to get a rough idea of colour combinations and text designs. We will send you a mockup of your design after ordering for you to look at. This is usually about 1-2 weeks after ordering, but can be longer when we are very busy. Please don't panic if you don't hear from us; make note of when you ordered and the dispatch time you chose so that you know when your belt is likely to ship. If after 14 days you haven't heard from us firstly CHECK YOUR JUNK / SPAM mail as we may already have sent you several messages. If there are no messages please get in touch to find out where we are with your design; if we don't hear from you and we have sent you a design this will delay the manufacture of your order.

How long does it take?
Belts typically take 5-6 weeks from ordering. We try to be quicker than this and if you need a belt for a special date you will need to choose the expedited option on the belt builder. Please note that if you choose the expedited option day 1 is the following working day from your order, so if you've ordered on Friday 1st the 1st day will be Monday 4th. A 1 week dispatch would therefore be Mon 11th, 2 weeks Mon 18th, 3 weeks Mon 25th and so on. This option is the time to dispatch your belt - it is not when it will be delivered - you will need to choose a delivery option which will reflect this. For example 2-3 day shipping option would mean it is delivered 2-3 days after it ships, so if you chose the 1 week option, your belt will be with you 1 week and 3 days after you order...

What if I change my mind after ordering?
A lot of work goes into creating a design from the spec given when ordering, with many designs taking several hours. As such an order CANNOT BE CANCELLED after it has been placed. If you have questions prior to ordering please contact us and we can answer them.

What happens after I order?
After you order we will send you an automated email asking a bunch of questions. We will ask you what you'd like on your belt, what font you'd like (please see below for choices or let us know if you have your own). If you have imagery for the design or just inspiration please send this to us. When we have that we can put your design together. Please ensure you reply to this email ASAP so it doesn't delay anything. This email is automated; so if you've not received it, it's either gone to spam or an incorrect email address was supplied with the order. If it's not in spam and your email address is correct please get in touch.

 

EXCHANGES, RETURNS & REFUNDS

We want you to be completely satisfied with your order. It is important to us that you are delighted with your purchase but if for any reason you are not, and feel the need to send the item back, we offer a 365 DAY returns policy, starting from the date of  order. All we ask is that you return your goods, no questions asked, in their original state. If you are not happy or you need to change something, the easiest thing to do is to email us so that we both have a record of it. We are happy to exchange any item for you at no extra charge for UK customers (you will need to cover postage of item sent back to us). Overseas customers will need to pay for postage of the replacement item. If an item is damaged or the wrong item was sent we will usually cover return postage, but please notify us prior to sending.

Custom Belts are made to order to your specification and as such are not eligible for a refund should you no longer want it. We try our best to get a belt to you by a given time, but we make no guarantee a belt will be delivered on time. Once your design has been agreed you are no longer able to cancel your order or return it for a refund. If there is an issue in terms of quality we will fix it; if we have made your belt to the wrong specification we will either replace it or alter it; depending on which is most suitable.

For a refund you will need to return your order to us within 365 days of making your order (yes, that's 1 whole year). We aim to process your refund the same week it arrives back with us. We are a small company so we value your repeat business, so we don't want to mess you around - if you've not heard anything from us a few days after returning, just drop us an email or call and we'll check the status for you. Items being returned for a refund will need to be returned in new condition and with the original packaging.

If you would like to view our full Terms and Conditions please follow this link.

Our address for exchanges and refunds is:

Mobility Tools
Unit 1B Kingsway Buildings
Bridgend Ind Est
Bridgend
CF31 3YH

 

DO NOT RETURN ITEMS PACKAGED LIKE THIS:

Your item is going through the postal network, not into space. Please be mindful of the fact that a human - not a space robot - will have to open the package and the item you're returning will be going back on sale for someone else to buy. We would very grateful if you could include the original packaging if possible.

Items are returned at your own cost. We would recommend UK customers sending 2nd class. Please note returning an order is your responsibility so it is up to you to decide which service you opt for. If the item fails to arrive with us again that is for you to take up with Royal Mail. We are not responsible for lost returns. Please ensure that you return items with a note inside with your name and order number, as we won't be able to ascertain who the order is from without this.

Please only return to this address. Our orders are dispatched by another company; returning directly to them will incur a cost of £2.50 + VAT. They dispatch thousands of orders every day from hundreds of companies so charge this fee for the labour involved in finding which company the return is for then contacting that company. To avoid this charge please send back to us directly. If you send back to the company that does our orders the charge will be debited from any refund due.

If you qualified for free or reduced rate shipping and you part return your order your order will be recalculated to see if you still qualify for free shipping. If when returning an item your order is below the free / reduced rate shipping threshold, this will be deducted from your refund. Similarly, if you used a discount code that is dependent on a certain order value, your order will be recalculated without the returned item and the difference refunded. If you ordered a bundle of products these cannot be individually returned for a refund, but we can exchange sizes.

For example:

If you ordered a weightlifting belt at £29.99 and knee sleeves at £29.99 your order would come to £59.98. If you choose free shipping (Royal Mail 48 Tracked) and you returned the belt for a refund your order would be recalculated as: Knee Sleeves (£29.99) + Shipping (£3.95), as the knee sleeves are below the free shipping threshold. Your new order would be £33.94, so a refund of £59.98 - £33.94 would be issued (£26.04).

 

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