Exchanges & Returns
There are 3 delivery options to UK residents:
-> Royal Mail 48 Tracked & Signed: 2 – 3 day tracked service that costs £3.95
-> Royal Mail 24 Tracked & Signed: 1 – 2 day tracked service that costs £4.95
We dispatch orders Monday to Friday at 2pm so if you order before this time on a week day your order will be dispatched that day. Please note neither service is guaranteed in terms of time. Sometimes parcels get delayed which is out of our control, lost packages will of course be replaced or refunded. Please see our Terms and Conditions page for full info. Royal Mail deliver Monday to Saturday in the UK. If you are outside of the UK you will need to check with your postal system which days they deliver.
UK - Royal Mail 48 Tracked (2-3 Days) £3.95 | Royal Mail 24 Tracked (1-2 Days) £4.95 | Free UK Shipping Orders Over £40
Europe - Royal Mail International Tracked & Signed (5-7 Days) £9.99 | Free Shipping on orders over £75
USA & Canada – Royal Mail International Tracked & Signed (7-10 Days) £12.99 | Free Shipping on orders over £75
Worldwide – Royal Mail International Tracked & Signed (7-14 Days) £14.99 | Free Shipping on orders over £75
Free Shipping Outside UK excludes Lacrosse Ball 36 Pack & Lacrosse Ball Cartons
RETURNS & REFUNDS
We want you to be completely satisfied with your order. It is important to us that you are delighted with your purchase but if for any reason you are not, and feel the need to send the item back, we offer a 365 DAYreturns policy, starting from the date of order. All we ask is that you return your goods, no questions asked, in their original state. If you are not happy or you need to change something, the easiest thing to do is to email usso that we both have a record of it. We are happy to exchange any item for you at no extra charge for UK customers (you will need to cover postage of item sent back to us). Overseas customers will need to pay for postage of the replacement item. If an item is damaged or the wrong item was sent we will usually cover return postage, but please notify us prior to sending.
For a refund you will need to return your order to us within 365 days of making your order (yes, that's 1 whole year). We aim to process your refund the same week it arrives back with us. We are a small company so we value your repeat business, so we don't want to mess you around - if you've not heard anything from us a few days after returning, just drop us an email or call and we'll check the status for you. Items being returned for a refund will need to be returned in new condition and with the original packaging.
If you would like to view our full Terms and Conditions please follow this link.
Our address for exchanges and refunds is:
Tondu Enterprise Centre
Items are returned at your own cost. We would recommend UK customers sending 2nd class. Please note returning an order is at your cost so it is up to you to decide which service you opt for. If the item fails to arrive with us again that is for you to take up with Royal Mail. We are not responsible for lost returns. Please ensure that you return items with a note inside with your name and order number, as we won't be able to ascertain who the order is from without this.
Please only return to this address. Our orders are dispatched by another company; returning directly to them will incur a cost of £2.50 + VAT. They dispatch thousands of orders every day from hundreds of companies so charge this fee for the labour involved in finding which company the return is for then contacting that company. To avoid this charge please send back to us directly. If you send back to the company that does our orders the charge will be debited from any refund due.
If you qualified for free or reduced rate shipping and you part return your order your order will be recalculated to see if you still qualify for free shipping. If when returning an item your order is below the free / reduced rate shipping threshold, this will be deducted from your refund. Similarly, if you used a discount code that is dependent on a certain order value, your order will be recalculated without the returned item and the difference refunded. If you ordered a bundle of products these cannot be individually returned for a refund, but we can exchange sizes.
If you ordered a weightlifting belt at £29.99 and knee sleeves at £29.99 your order would come to £59.98. If you choose free shipping (Royal Mail 48 Tracked) and you returned the belt for a refund your order would be recalculated as: Knee Sleeves (£29.99) + Shipping (£3.95), as the knee sleeves are below the free shipping threshold. Your new order would be £33.94, so a refund of £59.98 - £33.94 would be issued (£26.04).