For non-custom items, our extended returns offer gives you 365 days from the date you placed your order to return the goods to us. Items returned under this offer must be in new condition and in their original packaging.

We are happy to exchange non-custom items. UK customers pay the postage back to us; we send the replacement without an additional exchange or outbound postage charge. Overseas customers pay return postage and postage for the replacement.

Contact us with your order details and the size or item you need. For belt sizing, use our measurement guide.

Belts made to your individual specification or clearly personalised are excluded from change-of-mind cancellations and refunds. Once an order for such a belt is placed, it cannot be cancelled simply because you no longer want it.

This exclusion applies to genuinely bespoke or personalised goods; an item is not excluded merely because we manufacture it after you order.

If there is a quality issue, contact us so we can put it right. If we made your belt to the wrong specification, we will assess whether alteration or replacement is appropriate, without limiting any refund or other remedy you are entitled to by law.

Custom belt too big? If your belt was made to the size you ordered but is too large, it may be possible to rework it to make it smaller. This is a paid alteration service and is not possible on every belt. Contact us with your order number, photographs and current waist/stomach measurement so we can discuss the options. We’ll confirm whether an alteration is possible and provide a quote for your approval before any work begins. Please do not send your belt back until we have agreed the next steps.

Manufacturing and delivery estimates are explained on our shipping page. Contact us if you need your belt for a particular date.

Contact us with your order details, a description of the issue and photographs before arranging a return. We will assess the problem and confirm the appropriate repair, replacement or refund, taking account of your statutory rights.

Where a return is needed for an accepted fault or warranty claim, we arrange and pay for postage through one of our nominated carriers, including overseas. We may not need the item returned.

Warranty returns must be approved in advance. Use the label or collection we provide. We do not reimburse independently arranged warranty postage unless expressly agreed beforehand. These arrangements do not limit your statutory rights or our responsibility for return costs where the law requires us to pay them.

For leather-belt coverage, including structural faults and print-layer peeling, read our lifetime warranty.

For a change-of-mind return or size exchange, you pay the cost of sending the item back. Choose a suitable postal service, keep proof of posting and consider tracking and appropriate cover.

Pack the item securely, with a protective outer layer. Avoid wrapping it so tightly, or taping directly onto it, that opening the parcel could cause damage. Include your name and order number inside.

Original packaging is required for our voluntary 365-day offer. Missing original packaging does not by itself remove statutory cancellation or faulty-goods rights.

If a parcel is delayed or lost, contact us with your proof of posting and tracking details so we can help establish what has happened.

We aim to process your refund during the same week your return arrives. Contact us if you have not heard from us a few days after delivery.

For a valid statutory cancellation of an online order, we refund within 14 days of receiving the goods back or evidence that you sent them back, whichever is earlier. Any applicable legal refund deadline takes priority over our processing estimate.

Under our extended returns offer, partial returns may affect an order-value discount or an international free or reduced delivery threshold. We recalculate eligibility against the retained items and explain any adjustment. UK standard delivery is free on all orders, so no UK standard-delivery threshold deduction applies.

If a discount depends on a minimum order value, the remaining order may no longer qualify. Under the extended offer, bundles must be returned as a complete bundle for a refund, although size exchanges are available.

These extended-offer conditions do not restrict statutory cancellation or faulty-goods rights. We will not apply a deduction that those rights prohibit.

For eligible UK online purchases, you normally have 14 days after receiving the goods to tell us you wish to cancel, then a further 14 days to send them back. You may inspect the goods as you would in a shop; handling beyond what is necessary can result in a deduction for diminished value.

For a full eligible cancellation, we also refund any standard outbound delivery charge paid. We do not have to refund the extra cost of a premium delivery upgrade.

The change-of-mind exception for personalised or genuinely bespoke goods does not affect your rights if goods are faulty, misdescribed or otherwise do not meet legal requirements. The rights that apply in your country are not reduced by this policy.

See our Terms & Conditions for further information.