Custom Dog Collar
DUE TO VERY HIGH DEMAND AT PRESENT PLEASE ALLOW 10-14 WORKING DAYS FROM ORDER FOR MANUFACTURE.
What's more badass than a customised dog collar for your little pooch? Answer... Nothing! You can choose the following:
- Outside leather colour
- Inside leather colour
- Stitching colour (that runs around the edge of the collar)
- Add custom text (and choose the colour)
- Choose the buckle colour (Black or Steel)
Embroidery size on small collars is maximum of 1.2cm high. On medium, large and XL it is 1.8cm high.
Available in 4 sizes (please measure around neck of your dog; alternatively measure your dog's current collar to see what hole they wear their collar on.
We use 100% top grain vegetable tanned leather for the middle of our collars. Top grain leather is the strongest leather with the least amount of stretch so your collar is built to last. We use Italian upholstery leather on the top and bottom to give your collar a unique look that is comfortable for your dog. The edges are chamfered so that it doesn’t dig into your dogs neck. Each collar has a roller buckle, a loop for secure excess collar and a D ring to attach a lead and any ID you want to attach.
Please measure around your dog's neck to check which collar will be the correct size. Alternatively, if you already have a collar please refer to this to gauge how the new collar will fit. Expect the collar to stretch slightly over time (about 1-2cm). If your dog's neck measures 35cm a medium would be the ideal choice, as you'd like to be the middle on the chart. It is better to be nearer the bottom of one size than the top of another. If you're not sure please drop us a message and we will be happy to help!
Small collars are 1.8cm wide, Medium, Large and XL are 2.7cm wide.
Fred - the German Shepherd Rottweiler cross in the pictures is wearing size Large collar.
|Size||A (First Hole)||B (Last Hole)||Collar Length|
EXCHANGES, RETURNS & REFUNDS
We want you to be completely satisfied with your order. It is important to us that you are delighted with your purchase but if for any reason you are not, and feel the need to send the item back, we offer a 365 DAY returns policy, starting from the date of order. All we ask is that you return your goods, no questions asked, in their original state. If you are not happy or you need to change something, the easiest thing to do is to email us so that we both have a record of it. We are happy to exchange any item for you at no extra charge for UK customers (you will need to cover postage of item sent back to us). Overseas customers will need to pay for postage of the replacement item. If an item is damaged or the wrong item was sent we will usually cover return postage, but please notify us prior to sending.
Custom Belts are made to order to your specification and as such are not eligible for a refund should you no longer want it. We try our best to get a belt to you by a given time, but we make no guarantee a belt will be delivered on time. Once your design has been agreed you are no longer able to cancel your order or return it for a refund. If there is an issue in terms of quality we will fix it; if we have made your belt to the wrong specification we will either replace it or alter it; depending on which is most suitable.
For a refund you will need to return your order to us within 365 days of making your order (yes, that's 1 whole year). We aim to process your refund the same week it arrives back with us. We are a small company so we value your repeat business, so we don't want to mess you around - if you've not heard anything from us a few days after returning, just drop us an email or call and we'll check the status for you. Items being returned for a refund will need to be returned in new condition and with the original packaging.
If you would like to view our full Terms and Conditions please follow this link.
Our address for exchanges and refunds is:
Unit 7 Pyle Enterprise Centre
Village Farm Road
Village Farm Ind Est
DO NOT RETURN ITEMS PACKAGED LIKE THIS:
Your item is going through the postal network, not into space. Please be mindful of the fact that a human - not a space robot - will have to open the package and the item you're returning will be going back on sale for someone else to buy. We would very grateful if you could include the original packaging if possible.
Items are returned at your own cost. We would recommend UK customers sending 2nd class. Please note returning an order is your responsibility so it is up to you to decide which service you opt for. If the item fails to arrive with us again that is for you to take up with Royal Mail. We are not responsible for lost returns. Please ensure that you return items with a note inside with your name and order number, as we won't be able to ascertain who the order is from without this.
Please only return to this address. Our orders are dispatched by another company; returning directly to them will incur a cost of £2.50 + VAT. They dispatch thousands of orders every day from hundreds of companies so charge this fee for the labour involved in finding which company the return is for then contacting that company. To avoid this charge please send back to us directly. If you send back to the company that does our orders the charge will be debited from any refund due.
If you qualified for free or reduced rate shipping and you part return your order your order will be recalculated to see if you still qualify for free shipping. If when returning an item your order is below the free / reduced rate shipping threshold, this will be deducted from your refund. Similarly, if you used a discount code that is dependent on a certain order value, your order will be recalculated without the returned item and the difference refunded. If you ordered a bundle of products these cannot be individually returned for a refund, but we can exchange sizes.
If you ordered a weightlifting belt at £29.99 and knee sleeves at £29.99 your order would come to £59.98. If you choose free shipping (Royal Mail 48 Tracked) and you returned the belt for a refund your order would be recalculated as: Knee Sleeves (£29.99) + Shipping (£3.95), as the knee sleeves are below the free shipping threshold. Your new order would be £33.94, so a refund of £59.98 - £33.94 would be issued (£26.04).