Order Info

/Order Info
Order Info 2017-04-28T11:27:07+00:00

Free Delivery

UK orders qualify for free delivery when over £60. If you are UK mainland it will be next day with Interlink Express, if it’s NI, Highlands, or Channel Islands it will be sent with Royal Mail (2nd Class). You can still purchase next day delivery with Interlink at checkout. European orders will receive free delivery when over £150 is spent, for rest of the world it is £500. Customised quotes do not receive free delivery.

Scrap that. We’re going to be doing something a bit different from now on. Free delivery on UK orders over £40 (that’s almost half what you needed to spend before). If you want it next Day it’s a flat £4.99 but drops to £2.50 if you spend over £40.

Northern Ireland, Scottish Highlands and Channel Islands will go through Royal Mail rather than Interlink – Next day service is not available or guaranteed to these areas, but we send with Royal Mail 48 (£3.29) or for free if it’s over £40 (Free service is 3-5 days). There is a 93% chance (according to Royal Mail) that it will arrive in 48 hours on the Royal Mail 48 Service.

Please note, as per our terms and conditions, the next day service is not guaranteed, nor are you able to claim a refund on non-delivery next day. In the last 12 months 98.5% of our shipments with Interlink/DPD were either delivered next day or a delivery attempt was made (i.e. if the item wasn’t delivered it was because the recipient was out). That means only 1.5% of items were either delayed or misplaced at the depot temporarily. For full info on your rights please see the Terms & Conditions page.

 

Returns and Refunds

If you are not happy with your order or you need to change something, the easiest thing to do is to email us so that we both have a record of it. We are happy to exchange any item for you at no extra charge for UK customers (you will need to cover postage of item sent back to us). Overseas customers will need to pay for postage of the replacement item. If an item is damaged or the wrong item was sent we will usually cover return postage. For a refund you will need to email us within 14 days of receipt of your order. After this time you will no longer be eligible for a refund.

If you would like to view our full Terms and Conditions please follow this link.

OUR RETURN ADDRESS
Mobility Tools Limited
Unit 8 Coity Crescent
Bridgend Ind Est
Bridgend
CF31 3RS

Order Info

When ordering you will receive a series of automated emails to help you understand where your order is in our system. Hopefully the below information will help you should you have any questions.

Card / PayPal Payments

If you are paying by card or PayPal and the transaction is successful, you will have an automated email informing you that your order is “Processing”. You will be given an order number (#123 for example) and receive a pdf invoice detailing your order.

We then print off your order and mark it for dispatch which is labelled “Completed”. Don’t panic if you’ve not received your order yet, as it’s marked as “Completed” to print off the delivery slip inside your parcel.

Failed Order

If for any reason the order is not processed you will receive an email saying that the order has “Failed”. No money will be taking from your card or your PayPal account at this point.