Order Info

/Order Info
Order Info 2018-12-07T22:45:16+00:00

DELIVERY OPTIONS

There are 2 delivery options to UK residents:

-> Royal Mail 48 Tracked: 2 – 3 day tracked service that costs £3.95
-> Royal Mail 24 Tracked: 1 – 2 day tracked service that costs £4.95

We dispatch orders 2pm every day so if you order before this time on a week day your order will be dispatched that day. Please note neither service is guaranteed in terms of time. Sometimes parcels get delayed which is out of our control, lost packages will of course be replaced or refunded. Please see our Terms and Conditions page for full info.

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FREE DELIVERY

Free delivery on UK orders over £40 (that’s almost half what you needed to spend before). If you want it quicker we offer a Royal Mail 24 (1-2 day service) which is usually £4.95, but drops to £2.95 when your cart is over £40. Northern Ireland, Scottish Highlands and Channel Islands will go through Royal Mail rather than courier – Next day service is not available or guaranteed to these areas, but we send with Royal Mail 48 Tracked & Signed so there is a 93% chance (according to Royal Mail) that it will arrive in 48 hours. Please note, as per our terms and conditions, the next day service is not guaranteed, nor are you able to claim a refund on non-delivery next day. For full info on your rights please see the Terms & Conditions page. Orders over 2kg will usually be shipped with UK Mail (excludes NI, Scottish Highlands & Islands and Channel Islands).

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RETURNS & REFUNDS

We want you to be completely satisfied with your order. It is important to us that you are delighted with your purchase but if for any reason you are not, and feel the need to send the item back, we offer a 30 DAY returns policy, starting from the date of  order. If you are not happy or you need to change something, the easiest thing to do is to email us so that we both have a record of it. We are happy to exchange any item for you at no extra charge for UK customers (you will need to cover postage of item sent back to us). Overseas customers will need to pay for postage of the replacement item. If an item is damaged or the wrong item was sent we will cover return postage of Royal Mail 2nd Class (untracked, but ask for proof of postage). Please do not send damaged / wrong items back by any other courier service as we will not cover the cost over the cost of Royal Mail 2nd Class. Please also email us prior to returning as we can provide a returns label.

For a refund you will need to return your order to us within 30 days of making your order. After this time you will no longer be eligible for a refund. We aim to process your refund the same week it arrives back with us. Items being returned for a refund will need to be returned in new condition and with the original packaging.

If you would like to view our full Terms and Conditions please follow this link.

Our address for exchanges and refunds is:

Mobility Tools
Tondu Enterprise Centre
Bryn Road
Tondu
Bridgend
CF32 9BS

Items are returned at your own cost. We would recommend UK customers sending 2nd class. Please note returning an order is at your cost so it is up to you to decide which service you opt for. If the item fails to arrive with us again that is for you to take up with Royal Mail. We are not responsible for lost returns. Please ensure that you do not return an item without a note inside with your name and order number, as we won’t be able to ascertain who the order is from without this.